Frequently Asked Questions

We provide door-to-door service if the trucks can physically reach your pick-up and delivery address. If, for whatever reason, our driver cannot get to your door (low-hanging trees, weight restrictions, gated communities, etc.), our driver will communicate with you directly to determine a convenient meeting place (close to your home), such as a large shopping center with a large parking lot.

Yes, you must be present at both the pick-up and delivery of the vehicle. You may also designate a person to act as your agent to hand of the keys and sign off on the bill of lading (inspection report) with the driver at the origin and destination.

Open carrier car transport is when you ship your vehicle on an open carrier; these carriers range in size and capacity. Vehicles that are moved via an open carrier are exposed to external elements such as rain, snow, etc. Enclosed carriers also range in size and capacity. Since these carriers are enclosed, the vehicles in transit are not exposed to external elements.

A car carrier trailer, also known as a car-carrying trailer, car hauler, or auto transport trailer, is a type of trailer or semi-trailer designed to efficiently transport passenger vehicles via truck.

Our transport specialist will gather all the information regarding your origin and destination and learn about your expectations regarding your vehicle transport. We will arrange with a licensed insured carrier. Once the transport has been assigned, you will receive an email and call from your transport specialist, as well as a call from the driver to schedule the actual pick-up time on your specified date.

At the time the driver picks up your vehicle, he/she will perform a detailed inspection of your vehicle and make any required notations on the Bill of Lading. You will both sign this form, and you will receive a copy. The same Bill of Lading will be present upon delivery so you can re-inspect the car. The driver will once again call you in advance to schedule an approximate time for delivery. The transporter will take every precaution to deliver your vehicle without incident.

In the event damage should occur during transit, you must report this damage on the Bill of Lading, and the Bill of Lading needs to be signed by the vehicle owner and the driver. It is important that you and the transport driver sign this document, or the damage cannot be processed by carriers or their insurance company if damage is not noted at the time of delivery.

Yes, all carriers are fully insured to meet all State and Federal requirements. The transport driver will thoroughly inspect the vehicle at pick-up and delivery. When your vehicle is delivered, it is your responsibility to inspect your vehicle for any damage that may have occurred during transport. You need to document any damage on the Bill of Lading and obtain the driver’s signature. The carriers’ insurance company will not process claims if damages are not documented at the time of delivery.

The Condition Report is a part of the Bill of Lading. The Condition Report documents the condition of your vehicle at the time the driver takes custody. Before the driver loads your vehicle, he/she will fill out a Condition Report that will note the condition of the vehicle at the time he/she receives it. You, or an authorized agent on your behalf, will need to verify any notations and sign that you agree. You will receive a copy of this Condition Report before the vehicle leaves the point of origin.

Claims of damage at the destination will be based upon the condition of your vehicle as reported before it was transported.

Military Bases – It is exceedingly difficult to obtain clearance to enter military bases; however, our driver will coordinate with you a destination as close as possible to the base.

Airports – No, it is nearly impossible to get clearance for a trailer to enter airport property.

Dealerships – Yes, all we need is the VIN number of the vehicle, the hours of operation, a contact person, and their phone number for the driver to contact and plan for transport.

Ports – Yes, all we need to know is if a TWIC card is required, your booking number, and hours of operation.

Auctions – Yes, we need the VIN, hours of operation, buyer number, lot or stock number.

The Department of Transportation, or DOT, prohibits car carriers from shipping personal items or household items due to weight restrictions; however, most carriers will allow up to 100 lbs. of personal items in the trunk of your vehicle while being transported.

ABSOLUTELY NO:

• Firearms
• Hazardous Materials
• Liquids
• Illegal Substances of Any Kind

The assigned carrier shipping your vehicle is subject to both inspections by the DOT and the State Police at every state line. The driver may be fined up to $10,000 if found to be transporting household goods. All cars being transported and found to be in violation are subject to being impounded.

All fines imposed on the driver may be passed on to the owner of the vehicle. Personal items are not covered under carrier liability or cargo insurance.

How many miles may a driver record on his/her daily record of duty status and still be presumed to follow the speed limits? Drivers are required to conform to the posted speed limits prescribed by the jurisdictions in or through which the vehicle is being operated. Where the total trip is on highways with a speed limit of 65 mph, trips of 600-650 miles completed in 11 hours (for drivers of property-carrying vehicles) are considered questionable, and the motor carrier may be asked to document that such trips can be made.

Trips of 650 miles or more will be assumed to be incapable of being completed without violations of the speed limits and may be required to be documented. In areas where a 55-mph speed limit is in effect, trips of 495-550 miles are open to question, and runs of 550 miles or more are considered incapable of being made in compliance with the speed limit and hours of service limitation.