Frequently Asked Questions
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Where will my vehicle be picked up and delivered?

Your vehicle will be picked up & delivered as close to your home and destination as possible. Occasionally, due to local government regulations or the limited maneuverability of these large transport carriers, the truck will not be able to pick up or deliver to your door. In these cases, an alternate, but local pick up or drop off site will be selected such as a large parking lot in a nearby shopping mall.
Do I have to be present when my vehicle is picked up and delivered?

Yes. You must be present at both the pickup and delivery of the vehicle. You may also designate a person to act as your agent in your absence to complete the auto transporting process.
What is the difference between an open and an enclosed carrier?

Open Carrier is similar to those you see transporting cars to and from dealerships. These carriers range in size and capacity. Vehicles that are moved via an open carrier are exposed to inclement weather and road conditions. Enclosed Carriers also range in size and capacity. Since these carriers are covered, the vehicles in transit are not exposed to weather or road conditions. Enclosed carriers are recommended for custom and antique and classic cars. Enclosed carrier transport is more costly than the open carrier.
What kind of auto transporter will move my vehicle?

Vehicles will be transported via multiple car carriers, the same type used to transport all vehicles to dealerships.
How does the entire auto transport process work?

Once you furnished the required signed paperwork and your deposit has been received by All Coast Auto Transport, the transport of your vehicle will be arranged with a licensed carrier. When a carrier has been assigned, you will receive an email and call from our dispatch office as well as a call from the driver to schedule the actual pickup time and date. At the time the driver picks up your vehicle, he will perform a detailed inspection of your vehicle and make any required notations of the Bill of Lading. You will both sign this form and you will receive a copy.

The same Bill of Lading will be present upon delivery so you can re-inspect the car. The driver will once again call you in advance to schedule an approximate time for delivery. The transporter will take every precaution to deliver you vehicle without incident. In the event damage should occur however, you must report this damage upon delivery on the Bill of Lading. It is important that you and the transport driver sign this document. Claims cannot be processed by carriers or their insurance company if damage is not noted at time of delivery.

Is my vehicle insured?

Yes, all carriers are fully insured to meet all State and Federal requirements. The transport driver will thoroughly inspect the vehicle at pick-up and delivery. When your vehicle is delivered, it is your responsibility to inspect your vehicle for any damage that may have occurred during transport. You need to document any damage on the Bill of Lading and obtain the driver's signature. The carriers & insurance company will not process claims if damages are not documented at the time of delivery.
What is a condition report?

The Condition Report is a part of the Bill of Lading. The Condition Report documents the condition of your vehicle at the time the driver takes custody. Before the driver loads your vehicle, he will fill out a Condition Report that will note the condition of the vehicle at the time he receives it. You, or an authorized agent on your behalf, will need to verify any notations and sign that you are in agreement. You will receive a copy of this Condition Report before the vehicle leaves the point of origin. Claims of damage at destination will be based upon the condition of your vehicle as reported before it was transported.
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